Etiquette – Emails

One hardly hears that word these days – etiquette.  Are there any formal written rules for emailing/texting?  I have not seen any formal written rules for emailing/texting, except those rules drawn up by companies for their staff to follow.  And if there were, do people adhere to these rules?  It is so easy to type out emails/sms and click on the ‘Send’  button without a second thought. It is when we get the reply that we realise  (too late!) that our message could be misconstrued to mean something else.  So re-read your messages before clicking the ‘Send’ button and keep in mind that someone else could quite easily read your message as well. 

  • How do you address an email message?  An email message is still a letter/memo sent by electronic exchange, so it should be set out the same way.
  • Before you compose your message, gather all your facts and figures to be sent in one message, rather than sending multiple messages on the same subject. 
  •  Avoid sending ‘chain’ emails.
  • Lets minimise everyone’s stress levels!  Before sending attachments, check the size of the file(s) – this could take hours to upload/download. Send smaller files rather than multiple files. 
  • When forwarding emails check that the message you are sending is intended for the recipient only and does not contain information that is highly confidential.
  • Do you clear your ‘Deleted Items’ folder in your Inbox regularly? Interesting what you could find in there!  Set up Outlook/Outlook Express to automatically clear your Deleted Items folder when you exit Outlook/Outlook Express.

 Here is some additional information on email etiquette …


About Mary Jordon

Professional and highly skilled Secretary, providing online help with typing. Assists clients in Australia and also USA and UK with formatting documents and transcription of audio recordings - research focus groups, academic, legal/medical. Skilled in Word Processing, Web applications, Transcriptions, Resumes, Writing letters and reports, formatting Manuals, PowerPoint Presentations, Newsletters, Blog management, Social Media management. Online Monday to Saturday
This entry was posted in Business, Email management and tagged . Bookmark the permalink.

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s